Trying to get out of our rather staid ways the Longhair, her Apprentice and I popped in to a new restaurant with an old name on Friday night. Overlooking the sea, this cafe type restaurant has location, location, location. A bonus for me was that I met an old school mate at the entrance who is an owner in the establishment.
What followed was quite disappointing and I place my concerns here hoping that my old mate will take my advice, as a lowly person who eats for a living, and apply it so that he may become stronger.
My list of concerns:
- Not enough light at the table to read the menu
- The complete lack of a front of house
- Too few serving personnel
- Long waits for service and food
- Some people (like me) appreciate being offered another drink as the first one is finished – this did NOT happen
- The food was not to the same standard as the other two restaurants in PE of the same name – my lamb chops were rare, as asked for, but warmed up (rare lamb chops should have crispy fat and surface whilst being moist and pink inside – I gave up chewing)
- The Apprentice didn’t enjoy her salad
- The Longhair’s prawns lost their prawn taste a long time ago
- I didn’t get salad dressing for my salad which, when asked for, came in a half portion compared to my dining companions
- The Longhair and Apprentice had to take serviettes to the ablutions which they reported as not being spick and span – neither was the hand dryer working
- Acquaintances of mine at another table, when asked by the waiter if they had enjoyed their meal, said; “At least the coffee was good!”
- The Longhair, when paying, was told by the waiter that he was just hanging on as the place “is a shambles”.
Old Mate – running a restaurant is a brutal, brutal business requiring constant care, the least YOU could do is inspect every single plate that leaves your kitchen and apply some of my suggestions.
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Article source: http://mype.co.za/new/2013/08/when-old-friends-let-you-down/