A tenant has asked the Property Poser panel for guidance in retrieving her deposit, which the rental agency is withholding, despite her having paid the landlord directly in recent months.
It appears that the reader and her landlord became friends over time, then discovered that, despite her paying her rental promptly on the first of each month, the agency only paid it over to the landlord much later.
The tenant was subsequently advised by the agency that the rental should be paid directly to the landlord, which she did until deciding to vacate the property prematurely. This was done with the consent of the landlord, as a replacement tenant had been secured.
The reader’s problems started when she attempted to recover her deposit, paid at the inception of the lease, from the agency.
Despite the fact that the agency had not been acting for the landlord for some time, it still held the deposit and the landlord insisted that it was the reader’s responsibility to recover it.
After struggling to make contact with anyone at the agency, an employee there advised that the reader would be refunded 30 days from the date on which they were made aware of her move. Some time elapsed and no monies were paid to the reader.
She battled to get further clarification, and then received an e-mail from someone at the agency stating that they had spoken to the landlord and would get back to her regarding the refund date of her deposit. No one did and since then