Transnet National Ports Authority (TNPA), a division of Transnet SOC Ltd, is taking another step on its journey to digitalise South Africa’s ports operations into ‘SMART People’s Ports’ through a fully integrated e-commerce platform expected to go live in April 2017.
The new Order to Cash initiative will replace TNPA’s nine year old PortsOnline system which customers previously used for online submission of cargo documentation.
TNPA Chief Financial Officer and Executive Sponsor of the project, Mohammed Abdool, said: “PortsOnline had significantly reduced the manual capturing process and the time taken to conclude the online order processing cycle. The aim now is to cater for the changing needs of TNPA ports and customers by creating a better customer experience through improved visibility across various interactions with the port authority.”
Abdool said a formal project team had commenced with the design of the new system and during the course of the next few months, engagements would