Thank you so much for your overwhelming and supportive response to my call for assistance with a faulty pre-paid electric meter. I really appreciate your friendly and rapid assistance in resolving what was to me an insurmountable problem.
With kind regards,
It’s only a pleasure. ?? https://t.co/5u6IsmfTPk
— Kris (@KristoffDJ) November 9, 2017
I was initially phoned by this reader who enquired about the installation of a prepaid meter from Straton Electrical.
After some questions it became clear that she had a faulty Municipal Prepaid meter and was at her wits end after reporting it to the Municipal Call Centre as well as the Municipal Electricity Department Call Centre seven days before.
With her electricity running out, a disabled husband and having purchased additional electricity which she could not load into her meter she was prepared to pay a private electrical contractor to replace the meter.
In all good conscience I could not accept her money and asked her indulgence to try and sort the problem out for her via the Executive Mayor’s Chief of Staff, Kristoff Adelbert.
A Tweet and an e-mail later Kristoff had personally phoned our dear reader and sorted out her problem chop chop.
We all need to remember that it is not what people do when they let us down but RATHER what people do to FIX what they did to let us down!
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