The company added that the only instances where centralised terminal announcements would be made would be for irregular operations such as gate changes, flight time changes, security matters, system failures and customer service anomalies such as lost minors.
ACSA Corporate Affairs Manager Senior Manager for Regional Airports, Senzeni Ndebele, said: “We believe that this is an important step in our continued effort to improve the customer service experience of passengers at our regional airports by reducing noise levels at our airports.
“This is in line with international best practice where airports have adopted a ‘silent airport’ policy to improve airport ambience”.
This follows the implementation of noise reduction measures taken at other South African airports over the last year.
Independent customer surveys, commissioned by ACSA, noted complaints about noise levels in airports Ndebele said.