The post entitled “Flexi Holiday Club Management request for cancellation of application” dated 21st instant refers.
We respond on behalf of said Club which is sold by a Developer, via a system of franchises, one of which is situated in PE, as suggested.
At first glance the Agreement referred to is in fact NOT a Flexi Club Agreement, but one pertinent to a product we also administer, called HOLIDAY ACCESS.
We will need to ascertain the exact circumstances regarding this matter and will address it directly with the complainant in the case, as the matter may contain some personal and or sensitive discussion, which we may not air in public.
We assure you that the matter will receive our immediate and urgent attention and that resolution will follow – any such matters are handled by Head Office after a Sale is completed – had we been advised as such, we would certainly have attended – the franchise is not required to do so.
We trust that the member will advise you as soon as he is satisfied, in order to close off the matter.
Director – Core Operations | Club Leisure Management (Pty) Ltd
Office: +27 (0)31 717 7300 (Ext 7413)
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